Cancellation Policy – B2B (Hotels, Attractions & Land Services)
Effective for All Bookings Confirmed with TDMC
1. General Conditions
- All cancellations must be submitted in writing via official email.
- Cancellation will be deemed effective only after acknowledgment by TDMC.
- No verbal cancellations will be accepted.
2. Cancellation Charges
| Notice Period Before Check-in / Service Date | Cancellation Fee |
| 30+ days | 20% of total invoice |
| 15–29 days | 50% of total invoice |
| 7–14 days | 75% of total invoice |
| Less than 7 days / No-show / Early check-out | 100% of total invoice |
3. Non-Refundable Items
- All attraction tickets, activity passes, or government permits are 100% non-refundable once confirmed, regardless of notice period.
- Certain hotels may apply stricter or fully non-refundable terms based on high season or promotional rates. These will override the above policy.
4. Modifications / Amendments
- Date or service changes within 15 days of arrival are treated as cancellation + rebooking, and full charges may apply.
- Any name changes or passenger swaps within 10 days of travel are strictly not allowed.
5. Group Bookings (10 pax or more)
- A non-refundable deposit of 25% is required at the time of confirmation.
- Full payment due 21 days before travel.
- No refunds for cancellations or changes made within 21 days of arrival.
6. Force Majeure / Natural Disruption
- In case of uncontrollable events (natural calamities, strikes, government lockdowns), TDMC will coordinate with suppliers for best possible refunds or credits, but cannot guarantee refunds.
- Travel insurance is strongly advised.
7. Refund Process
- If applicable, refunds will be processed within 30 working days, excluding bank or intermediary charges.
- Any third-party service provider delays are beyond TDMC’s control.