Hotel Booking :
Travel DMC Group Singapore acts as a booking facilitator and is not liable for hotel service quality, including room cleanliness, toilet facilities, amenities, or other discrepancies Example: late Check out or Early Check in or Security Deposit
We are not responsible for theft, damage, or health issues.
Payments, cancellations, and refunds follow hotel policies. Amendments and special requests depend on hotel availability. Complaints must be addressed directly with the hotel not to Travel DMC
Attraction Tickets: Non-refundable and subject to attraction terms; we are not the operator
No refund of Unutilized services
SIC Transportation time given in itinerary is Tentative you will get Driver details and Exact pick up time 1 Day prior before 11 PM Local time
Petronas Twin Tower & Melaka Museum are closed on every Monday.
Sunway Lagoon, Water Park in Legoland JB & Outdoor Theme Park are on closed every Tuesday.
Sealife Aquarium + Theme Park in Legoland JB are closed on Every Wednesday.
Malaysia
Rooming DBL/TWIN Subject to Hotel Availability.
If pick up from Kul coach station transfer SIC/PVT depends on Vehicle Availability.
Rooms are subject to availability upon confirmation.
If any arrival by night or early morning, then mid night surcharge will be applicable after quotation / confirmation.
Infants under 2.5 year / below 90CM height is free any cost for infant Guest have pay directly.
Kuala Lumpur:
All Tours & Transfers will be on point-to-point basis unless you book a vehicle on a disposal basis from sales team.
If Guest wants to change timing, then additional cost chargeable as we must arrange separate vehicle for that Guest * last min changes 100 % cancellation applicable for that transfer.
Kuala Lumpur Hotel Tourism Tax Rm 10 per Room per night.
Public Holidays surcharge subject to apply in Kul hotel also.
Sunway Lagoon 6 Parks (Water Park, Amusement Park, Wildlife Park, Scream Park, Extreme Park & Nickelodeon Park.
Sunway Lagoon Tour Morning Pick up from Kul Hotel 9:30 am and Return Back (Sunway to Kul Hotel) around 6:30 PM.
Indoor Theme Park (open every day except public holidays) (12 – 9 PM)
01 Full Day Pass to Genting Sky World (Outdoor Theme Park) – Open Every Day until 31st Jan – Except Tuesday (10 AM – 6 PM)
Genting Highlands:
Guest staying in the First World Hotel have to wait in the queue for minimum 3 hours depends on the token availability.
All Tours & Transfers will be on point-to-point basis unless you book a vehicle on a disposal basis from sales team.
1st Sep 2024 onwards as per Genting management breakfast will be served @ Coffee Terrace, Lobby Level, Genting Grand , Genting Highlands (For Guest Staying in Sky world, First world & Resort Hotel).
Grand ion Delemon + Ion Majestic, Awana genting hotel guest must take shuttle from reception for cable car ride/Meal (Paid Directly)
Normally We Provide Only Two way cable car Tkt in Genting During Genting Day Trip.
hotel tourism Tax of Rm 13 Per room per night.
Langkawi Island:
All Tours & Transfers will be on point-to-point basis unless you book a vehicle on a disposal basis from sales team.
Island Hopping Tour & Mangrove Tour SIC Pick up Tim from Hotel Around 8:30 AM ONLY & Subject to Weather.
Cable Car Langkawi Subject to Weather & Maintenance.
Sunset Dinner Cruise Langkawi Pick up timings from Hotel Around 3:20 PM & Subject to Weather.
hotel tourism Tax of Rm 20 Per room per night.
Water Sports activities at Cenang Pantai guests must be managed at his own or can ask any local person in charge and pay directly.